Basically simulation is imitation or reproduction in a system (our solutions) of the functions and processes of another system (your laundry). Simulation answers What-if-questions, such as:
• What if we replaced three of the washer extractors with a CBW?
• What if we got the hospital contract?
• What if we had an extra ironer line?
or all the way to the ultimate question:
• What if we built a new laundry?